TOTNEST | A NEST WHERE TOTS LEARN
Last updated: 12 October 2026
Thank you for shopping with us! We want you and your little ones to be completely happy with every purchase. Please read this policy carefully before requesting a return — it explains exactly what’s covered, how long you have, and how to start the process.
Quick Reference
| TOPIC | AT A GLANCE |
|---|---|
| Return window | 3 days from the date of delivery |
| Damaged / defective / wrong item | Please report promptly, preferably within 48 hours. Share photos or an unedited unboxing video if available. |
| Return shipping (our error) | Free — we cover it |
| Refund timeline | 5–7 business days after inspection, to original payment method |
| Cancellations | Free before shipping; not possible after shipping |
| Exchanges | Only for defective, damaged, or incorrect items |
1. Return Window
For voluntary returns of an unused item, please request a return within 3 days of delivery. This window does not limit your rights under applicable consumer law for defective, damaged, incorrect, misdescribed or otherwise non-conforming goods.
2. Eligibility for Returns
For voluntary returns of non-defective items, please meet the following conditions. These conditions do not exclude valid claims for defective, damaged, incorrect or misdescribed goods:
- Unused and in original condition — with all tags, seals, and packaging intact.
- Original packaging — including any accessories, manuals, booklets, or parts that came with it.
- Proof of purchase — order number, invoice, or order confirmation email.
3. Damaged, Defective, or Incorrect Items
If you receive a product that is damaged, defective, incorrect or not as described, please contact us as soon as possible, preferably within 48 hours of delivery. This reporting request does not remove your rights under applicable law. Please share:
- Your order number
- Clear photos, a description of the problem, or an unedited unboxing video if available. A missing unboxing video will not, by itself, cause us to reject a valid claim.
What we’ll do We’ll offer a free replacement or a full refund — and we will bear the return shipping cost.
4. How to Initiate a Return
- Email us at totnest.in@gmail.com or use our Contact Us page, with your order number and reason for return.
- Our team will review your request and share return instructions within 1–2 business days.
- Please contact us before sending a return. We’ll provide the return address and instructions after reviewing your request. Pack the item securely, using the original packaging if available, and ship it to the address our team provides.
- Once we receive and inspect the returned item, we’ll notify you whether it’s approved or rejected.
5. Refunds
- Once your return is received and inspected, we’ll email you to confirm approval or rejection of your refund.
- If approved, your refund will be processed to your original payment method within 5–7 business days.
- Please note it may take additional time for your bank or card issuer to reflect the refund.
6. Exchanges
We currently only replace items if they are defective, damaged, or incorrect.
7. Choking Hazard / Safety Note
Many of our products contain small parts and are not suitable for children under 3 years. Please check the age recommendation on the product packaging before purchase.
Please note
Voluntary returns due to age-inappropriateness after opening are evaluated case by case. This does not restrict claims where age or safety information was inaccurate or the product is defective.
8. Cancellations
Orders can be cancelled free of charge before they are shipped. Once an order has shipped, it cannot be cancelled and will need to follow the standard return process upon delivery.
9. Contact Us
If you have any questions about our Return & Refund Policy, reach out to us anytime:
Get in touch
📧 Email: totnest.in@gmail.com
📞 Phone: +91 62386 70180
🌐 Website: totnest.in
10. Your Consumer Rights
Nothing in this policy limits your rights under the Consumer Protection Act, 2019 or other applicable Indian law. Where goods are defective, deficient, spurious, not as advertised or agreed, or delivered late against the stated schedule, we will assess the return and refund required under applicable law, including any applicable exceptions. Please contact us using the details above if you need help with a claim.