TOTNEST | A NEST WHERE TOTS LEARN
Return & Refund Policy
Last updated: August 2026
Thank you for shopping with us! We want you and your little ones to be completely happy with every purchase. Please read this policy carefully before requesting a return — it explains exactly what’s covered, how long you have, and how to start the process.
Quick Reference
| TOPIC | AT A GLANCE |
|---|---|
| Return window | 3 days from the date of delivery |
| Damaged / defective / wrong item | Report within 48 hours, with an unedited unboxing video |
| Return shipping (our error) | Free — we cover it |
| Refund timeline | 5–7 business days after inspection, to original payment method |
| Cancellations | Free before shipping; not possible after shipping |
| Exchanges | Only for defective, damaged, or incorrect items |
1. Return Window
You may request a return within 3 days of the date of delivery. Return requests made after 3 days from delivery will not be accepted.
2. Eligibility for Returns
To be eligible for a return, your item must meet the following conditions:
- Unused and in original condition — with all tags, seals, and packaging intact.
- Original packaging — including any accessories, manuals, booklets, or parts that came with it.
- Proof of purchase — order number, invoice, or order confirmation email.
3. Damaged, Defective, or Incorrect Items
If you receive a product that is damaged, defective, or not what you ordered, please contact us within 48 hours of delivery with:
- Your order number
- An unedited opening-box video
What we’ll do We’ll offer a free replacement or a full refund — and we will bear the return shipping cost.
4. How to Initiate a Return
- Email us at totnest.in@gmail.com or use the Contact Us page on our website, with your order number and reason for return.
- Our team will review your request and share return instructions within 1–2 business days.
- Pack the item securely in its original packaging and ship it to the address our team provides.
- Once we receive and inspect the returned item, we’ll notify you whether it’s approved or rejected.
5. Refunds
- Once your return is received and inspected, we’ll email you to confirm approval or rejection of your refund.
- If approved, your refund will be processed to your original payment method within 5–7 business days.
- Please note it may take additional time for your bank or card issuer to reflect the refund.
6. Exchanges
We currently only replace items if they are defective, damaged, or incorrect.
7. Choking Hazard / Safety Note
Many of our products contain small parts and are not suitable for children under 3 years. Please check the age recommendation on the product packaging before purchase.
Please note
Returns due to age-inappropriateness (parent-reported, after opening) are evaluated on a case-by-case basis and are not guaranteed.
8. Cancellations
Orders can be cancelled free of charge before they are shipped. Once an order has shipped, it cannot be cancelled and will need to follow the standard return process upon delivery.
9. Contact Us
If you have any questions about our Return & Refund Policy, reach out to us anytime:
Get in touch
📧 Email: totnest.in@gmail.com
📞 Phone: +91 62386 70180
🌐 Website: https://totnest.in/
This policy is a template and should be reviewed to ensure compliance with applicable consumer protection laws in your jurisdiction (e.g., India’s Consumer Protection Act, 2019) before publishing.